Privacy Policy

1. Who We Are

Kinetics Hub provides sports biomechanics assessment, performance coaching, sports therapy, and related services for tennis and golf players. For the purposes of UK data protection law, the data controller responsible for your personal data is Kinetics Hub Ltd, a company registered in England and Wales (company number 17554809), whose registered office is 1 Rangers Lodge, Oakhill Road, Horsham, RH13 5LF.

2. Data We Collect

2.1 Enquiry and contact data

When you contact us via the website, we collect your name, email address, and the details of your enquiry.

2.2 Assessment and performance data

When you take part in a biomechanics assessment, performance assessment, or sports therapy session, we collect data relating to your physical movement, athletic performance, and relevant health information. This may include:

• Motion capture data — positional data of body segments during movement
• Force plate output — ground reaction forces during activity
• Match-play statistics — shot patterns, serve velocity, and rally data
• Physical screening results — mobility, strength, and movement quality
• Injury history and health status disclosed prior to or during assessment, including the answers to our pre-assessment health questionnaire (health conditions, medication, injuries and an emergency contact)
• Sports therapy assessment findings and rehabilitation programme data

Where this data relates to your health, it constitutes special category data under UK GDPR and is collected only with your explicit consent. It is used solely to deliver and improve your performance programme.

2.3 Member account data

When you create a member account, or a coach creates one for you after an assessment, we collect:

• Email address and securely hashed password
• Profile information you provide — name, sport, and playing level
• Session history and assessment records stored on the platform
• Login and activity data for security and account management

2.4 Payment data

Payments for services, deposits and coach subscriptions are processed by Stripe. Kinetics Hub does not store card numbers or full payment details. We retain records of transactions — amount, date, and service purchased — for accounting and customer service purposes.

2.5 Match data you upload

If you upload a match exported from court-tracking software, or we record one for you during an assessment, we store the shot, serve, rally and point data from the file — including ball and player positions, speeds and results — and use it to generate your performance statistics and scores. Match files also contain information about your opponent. We use opponent data only to calculate your own statistics and, where the opponent is also a Kinetics Hub member and has been credited as a friend, to add the match result (winner, set scores and date) to their record as well. The opponent's detailed statistics are not shared with you or recorded for them unless they choose to buy them.

If you use Friends, other members you are connected with can see your name and World Tennis Number, and the result of any match one of you credits to the other. Friends is only available to members aged 18 and over, and connections are made by exact email address, never by browsing a list of members.

2.6 Cookies and technical data

This website uses essential cookies to support basic functionality. The member platform uses session cookies to manage your authenticated login. We may collect standard server log data — including IP addresses and browser type — for security and performance monitoring. You can manage non-essential cookie preferences through your browser settings.

We use cookie-free analytics on the public pages of this website to count visits and see which pages are read. It records the page, the country, the type of device and the browser, but it does not set cookies, does not follow you from site to site and does not identify you as an individual.

3. How We Use Your Data

We use personal data only for the purposes for which it was collected:

• To respond to enquiries and arrange bookings
• To deliver biomechanics, performance, and sports therapy services
• To create and populate your member profile with assessment data
• To process payments for the services you buy
• To match you with affiliate coaches or referred specialists, where requested
• To monitor and improve the security and performance of the platform

Your data is never sold or shared for marketing purposes.

3.1 Anonymised aggregate data

We may use anonymised, non-identifiable data drawn from assessments to develop internal normative datasets and improve our analytical methods. This data cannot be linked back to any individual. You may opt out by contacting us.

4. Lawful Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

• Consent — for special category health data collected during assessments and therapy
• Contract performance — for data necessary to deliver a booked service or maintain a member account
• Legitimate interests — for security monitoring, platform improvement, and aggregate analysis, where these do not override your rights
• Legal obligation — where retention of records is required by law

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

5. Data Sharing

5.1 Affiliate coaches

Where you are matched with an affiliate coach through Kinetics Hub, relevant assessment data may be shared with that coach for the purposes of delivering a coaching programme. You will be informed before any such sharing occurs and your consent obtained.

5.2 Referred services

Where Kinetics Hub refers you to a third-party specialist, we may share a summary of relevant assessment data with that specialist with your explicit consent.

5.3 Friends

If you connect with another member as a friend, they can see your name and World Tennis Number. When either of you credits a match to the other, the result of that match is added to both records: the lawful basis is our legitimate interest in keeping an accurate performance record, and the contract you have with us as a member. You can end a friendship at any time. If you delete your account, your name and rating are removed from the records of the people you played.

5.4 Third-party services

Kinetics Hub uses the following third-party services to operate the website and platform:

• Hosting provider — for storage and delivery of the website and platform, and for the cookie-free page-visit analytics described above
• Stripe — for payment processing
• Court-tracking software provider — for match-play data capture during performance assessments
• Email service provider — for transactional communication

These providers are engaged only where necessary and are required to handle data in accordance with applicable data protection law. We do not permit them to use your data for their own purposes.

6. Data Retention

We retain your data only as long as necessary for the purpose for which it was collected, or as required by law:

• Enquiry data — up to 12 months from last contact if no service is booked
• Assessment and session data — for the duration of your engagement with Kinetics Hub and up to 7 years thereafter
• Member account data — for the life of your account, plus up to 2 years after closure
• Payment records — 7 years in accordance with HMRC requirements

You may request earlier deletion of your data subject to any applicable legal retention obligations — see Section 8.

7. Children and Under-18s

Kinetics Hub services are primarily intended for adult athletes. Where a person under the age of 18 wishes to use our services or create a member account, explicit consent from a parent or legal guardian is required. The parent or guardian is responsible for ensuring appropriate supervision during assessments and sessions.

8. Your Rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Restrict or object to processing of your data
• Withdraw consent for processing based on consent
• Receive your data in a portable format where technically applicable
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

If you have a member account you can download your data, or delete your account, yourself at any time under Settings > Your data. Deleting your account removes your profile, uploaded matches, scores and insights; payment records are kept for seven years as required for tax. If a coach set up your account or has assessed you, we handle deletion personally because part of your record is a professional record we must keep for a set period. To exercise any of these rights in another way, or to ask for your original uploads or health questionnaire, contact us at support@kineticshub.co.uk. We will respond within one calendar month.

9. Data Security

Reasonable technical and organisational measures are in place to protect your personal data against unauthorised access, loss, or disclosure. Member platform passwords are stored using industry-standard cryptographic hashing. Assessment data is accessible only to authorised Kinetics Hub personnel and, where applicable, your designated affiliate coach.

In the event of a data breach materially affecting your rights, we will notify you and the ICO as required by law.

10. Updates to This Policy

This Privacy Policy will be updated as the business and platform develop. The current version will always be published on this website, dated at the top of this document. Where changes are material, active members will be notified by email.

11. Contact

Kinetics Hub Ltd, company number 17554809, registered office 1 Rangers Lodge, Oakhill Road, Horsham, RH13 5LF.

For questions or requests relating to this Privacy Policy, contact Kinetics Hub at: support@kineticshub.co.uk