Terms & Conditions

1. About Kinetics Hub

This website and the services on it are provided by Kinetics Hub Ltd ("Kinetics Hub", "we", "us"), a company registered in England and Wales with company number 17554809. Our registered office is 1 Rangers Lodge, Oakhill Road, Horsham, RH13 5LF.

Kinetics Hub provides sports biomechanics assessment, performance analysis, technical coaching, sports therapy, and related services for tennis and golf players. Services may be delivered directly by Kinetics Hub or in collaboration with affiliate coaches, partner specialists, or venues.

By using this website or engaging with any Kinetics Hub service — including the member platform and any features we add in future — you agree to the terms set out in this document.

2. Services

Kinetics Hub provides the following services:

• Golf and tennis biomechanics assessment
• Tennis performance (match-play) assessment
• Golf and tennis coaching — directly delivered or via affiliate coaches
• Sports therapy and rehabilitation
• Referred services via an affiliate specialist network
• Member hub with your personal performance data, including match data uploads

All services are intended to support athletic performance, movement understanding, and injury rehabilitation where appropriate. They are not a substitute for medical diagnosis or treatment. Where relevant, clients are advised to consult a qualified medical professional.

3. Bookings and Consultations

Enquiries submitted via the website do not constitute a confirmed booking. A booking is confirmed only once agreed in writing via email or direct confirmation from Kinetics Hub.

Kinetics Hub reserves the right to decline or discontinue services where they are deemed unsuitable or unsafe for the individual.

3.1 Assessments: deposit, call and health questionnaire

An assessment or biomechanics session is booked in three steps: you pay a refundable £50 deposit, which includes a free 20-minute call with us; you complete a health questionnaire; and we agree a date on the call. We will not book a session until the questionnaire is complete, and we may ask for further information, or for medical clearance, before going ahead. The deposit is credited against the price of your session if you book, and refunded if you do not, or if we decide the session is not suitable for you.

3.2 Cancellation and rescheduling

Where a confirmed booking is cancelled or rescheduled:

• Cancellations made more than 48 hours before the scheduled session will incur no charge
• Cancellations made within 48 hours may be subject to a fee of up to 50% of the session cost
• Failure to attend without notice may be charged at the full session rate

Where Kinetics Hub cancels a session, no charge will be made and an alternative appointment will be offered where possible.

4. Member Accounts

4.1 Account creation

You can create a free member account on this website, or a Kinetics Hub coach can create one for you following an assessment, in which case you will receive an invitation to claim the account and set a personal password. You must give accurate details and keep them up to date.

4.2 Account responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activity that takes place under your account. Notify Kinetics Hub immediately at support@kineticshub.co.uk if you suspect unauthorised access.

4.3 Account suspension and termination

Kinetics Hub reserves the right to suspend or terminate an account where:

• These Terms and Conditions are breached
• The account is used in a manner that is unlawful, harmful, or abusive
• Payment obligations are not met

Where an account is terminated, access to stored data will be available for a reasonable period to allow export before deletion, except where termination results from serious breach.

4.4 Friends and match results

Members aged 18 or over can connect with other members as friends, by exact email address and only if both agree. When you upload a match and credit a friend as the other player, or a friend credits you, the result of that match (the winner, the set scores and the date) is added to both players' records automatically. There is no opt-in or opt-out for results, in the same way as there is none for a qualifying match on a rating list: recording every result is what keeps a performance record complete and honest. By using Friends, and by uploading or being credited in a match, you accept this.

The player who is credited is told about the match and may choose to pay for their own detailed serve, return and shot statistics from it, at the same price as uploading a match. Until they do, only the result is recorded for them. You must only credit a match to a friend who actually played it. If you believe a result recorded for you is wrong, contact us and we will investigate, and we may correct or remove a result we find to be inaccurate. Either of you can end a friendship at any time; results already recorded stay in both players' histories. If you delete your account, your name and rating are removed from the records of the people you played, but the result stays in theirs.

5. Payments and Pricing

5.1 Prices

A free member account gives you access to your hub at no cost. Individual services, such as match data uploads, assessments and coaching sessions, are charged per service at the prices published on the Pricing page or confirmed to you in writing before you book. Prices may change, but a change will not affect a service you have already paid for.

Launch offers. From time to time we offer a reduced price for a limited period, for example on match data uploads or on a coach subscription. The reduced price, who it applies to and the date it ends are shown beside the normal price wherever the offer is advertised. A match data upload is charged the reduced price if you pay for it while the offer is open. A coach subscription offer applies to the first months of a subscription started while the offer is open, and the normal price applies after that. The normal price applies at all other times.

Kinetics Hub does not currently charge members a subscription. If member subscriptions or credits are introduced, their terms will be set out on the Pricing page and shown to you before you buy.

5.2 Coach subscriptions

Coaches who join as Affiliate or Partner coaches pay a monthly subscription at the price published on the Pricing page. A subscription can be cancelled at any time and takes effect at the end of the current billing period. No partial refunds are given for unused time within a billing period.

5.3 Consultation deposit

Where a consultation deposit is requested to hold a biomechanics call, the deposit is refundable. It is credited towards your assessment if you go on to book one, and refunded if you do not.

5.4 Payment processing

Payments are processed via Stripe. By making a payment you agree to Stripe's terms of service in addition to these Terms and Conditions. Kinetics Hub does not store payment card details.

5.5 Refunds

Refund requests are assessed on a case-by-case basis. Refunds will be issued where a service cannot be delivered as agreed. When you pay for a match data upload you ask us to start processing it straight away, and you lose your 14-day right to cancel once it has been processed. If we cannot process your file we refund you in full, and if you are charged twice for the same match we refund the second payment. A completed assessment cannot normally be refunded. Nothing in these terms affects your statutory rights under UK consumer law.

6. Affiliate Coaches

Kinetics Hub works with an affiliate network of coaches — including PGA professionals and touring professionals — who deliver coaching informed by Kinetics Hub assessment data. Affiliate coaches operate independently and are not employees of Kinetics Hub.

Kinetics Hub takes reasonable steps to ensure affiliate coaches are suitably qualified. However, Kinetics Hub is not liable for the independent coaching decisions, advice, or conduct of affiliate coaches once a client engages them directly.

Where coach matching is facilitated through the platform, relevant assessment data will be shared with the matched coach only with your prior consent.

7. Referred Services

Kinetics Hub may refer clients to third-party specialists including sports psychologists, physiotherapists, nutritionists, and podiatrists. These specialists operate independently. Kinetics Hub is not liable for services, advice, or conduct of referred third parties.

Referrals are made in good faith based on assessment data and professional judgement and do not constitute a medical diagnosis.

8. Participant Responsibility

Clients engaging in physical assessment or activity confirm that they are medically fit to participate unless otherwise disclosed to Kinetics Hub before the session.

It is the client's responsibility to inform Kinetics Hub of:

• Existing injuries or medical conditions
• Pain or discomfort before or during a session
• Any relevant changes to health or fitness status

Failure to disclose relevant health information may affect the suitability of the programme and may limit Kinetics Hub's liability where injury results from an undisclosed condition.

9. Limitation of Liability

Kinetics Hub takes reasonable care in the delivery of all services. However, Kinetics Hub shall not be held liable for:

• Injury or loss resulting from undisclosed medical conditions
• Losses arising from independent application of assessment findings without further guidance
• Loss of data due to circumstances outside Kinetics Hub's reasonable control
• Actions or advice of affiliate coaches or referred third-party specialists
• Interruptions to the platform or app due to maintenance, technical failure, or events outside Kinetics Hub's reasonable control

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded under UK law.

10. Intellectual Property

10.1 Website and platform content

All content on this website and member platform — including text, branding, logos, media, and visual design — is the property of Kinetics Hub unless otherwise stated. Content may not be copied, reproduced, or distributed without written permission.

10.2 Platform software and methods

The Kinetics Hub platform software, analytical algorithms, data visualisation tools, and performance assessment methodologies are proprietary. They may not be reverse-engineered, reproduced, or distributed in any form.

10.3 Your data

Personal performance data generated through Kinetics Hub assessments belongs to you. Kinetics Hub holds and processes this data as described in the Privacy Policy. You may request a copy or deletion of your data at any time in accordance with your UK GDPR rights.

11. Acceptable Use

You agree not to use the Kinetics Hub platform to:

• Upload or transmit unlawful, harmful, or abusive content
• Attempt to gain unauthorised access to other accounts or areas of the platform
• Interfere with the operation of the platform or its underlying infrastructure
• Access or use another member's data without their consent
• Misrepresent your identity or credentials

Kinetics Hub reserves the right to remove content and suspend accounts that breach these conditions without prior notice.

12. Age Restrictions

Kinetics Hub services and the member platform are intended for individuals aged 18 and over. Where a parent or guardian wishes to arrange services for a person under 18, they must contact Kinetics Hub directly and provide appropriate consent, accepting responsibility for the minor's engagement with services and any account created on their behalf.

13. Changes to These Terms

Kinetics Hub reserves the right to update these Terms and Conditions at any time. The current version will always be published on this website with the version date noted at the top of this document. Where changes materially affect platform members, notice will be given by email at least 14 days before changes take effect.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the law of England and Wales. Any disputes arising under or in connection with these terms are subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

Kinetics Hub Ltd, company number 17554809, registered office 1 Rangers Lodge, Oakhill Road, Horsham, RH13 5LF.

For questions regarding these Terms and Conditions, contact Kinetics Hub at: hello@kineticshub.co.uk