Help and support

Check that the file is the complete, unmodified export of a single singles match. We test your file before you pay, so a file that will not work is stopped before any money is taken. If you have paid and your match has not appeared after an hour, email us with the email address on your account and the time of payment. If we cannot process a file you have paid for, we refund you in full automatically; you will see that on the upload page.

If you pay twice for the same match, the second payment is refunded automatically and reaches your card within 5 to 10 working days. If it has not arrived after 10 working days, email us the date and amount and we will check it with Stripe, our payment provider.

If we could not deliver what you paid for, you are refunded in full. A match data upload is processed as soon as you pay, and once it has been processed it cannot be cancelled, as set out in our Terms. A consultation deposit is always refundable if you decide not to go ahead. Your statutory rights under UK consumer law are not affected. If you think something went wrong, email us and we will look at it fairly.

Use Forgot password? on the login page and we will email you a reset link. If the email does not arrive, check your spam folder, then email us.

Scores come from your own match data, so the first thing to check is that you chose the right side (Player or Opponent) when you uploaded, and that the scoring format we read from your file is right. Court-tracking software also makes mistakes with line calls and net cords; we allow for that where we can. Email us the match date and what looks wrong and we will check it.

Email us from the address on your account and we will delete your data within one calendar month. You can also export everything before you go. Details are in our Privacy Policy.

Open the Coach Portal, go to Subscription and choose Manage billing or cancel. You can update your card, download invoices and cancel there. A cancellation takes effect at the end of the current billing period.